Q I have an idea for a new product, but don't know if it can be manufactured. Can you help?
Yes! We are always happy to work with potential customers to evaluate the technical feasibility of your idea or design and we can advise on materials tooling and likely set-up costs.



Q If I've decided to go ahead with my project. How long will it take to get the trial shot sample?

A. It will take 3-8 weeks to have the tooling manufactured which depend on the part's complexity and the number of impressions(single or multi). After the tooling is completed, you can expect delivery of trial shot samples within

2-3 days.



Q: What information should I give to you for inquiry?

A: If you have drawings or samples,please feel free to send us,and tell us your special requirements such as material tolerance,surface treatments and the amount you need,etc .



Q: Do you provide samples ?

A: Yes, we could offer the sample for free charge but do not pay the cost of freight.



Q: What material you can provide for 3d printing parts?

A: The right material selection is the key to unlocking the true power of 3D printing. Deed3D offers a wide range of materials with our 3D printing and rapid prototyping services.

We provide production-grade thermoplastics and transparent, full color, flex, and rubber-like resin.



How long does a quotation take?

In most cases, we respond within a couple of days of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.



How do I know my design will be kept confidential?

We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customers product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.



Can I use my own material for production?

Yes, customer-supplied material is fine so long as it fits with our machine capabilities.



Does Xin Hong Rapid prototyping provide export molds?

Yes. However, we must explain that our tooling is manufactured to be compliant with our Modular Unit Dies (MUD). This means they are a uniform base size, so the customer must be prepared to receive tools in that size to fit into their own machines.



What if I am not completely satisfied with the parts I receive?

We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.